Frequently Asked Questions
Everything you need to know about your NEYOM experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply initiate your return through our online portal.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
NEYOM accepts all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Where are your clothes manufactured?
We partner with ethical factories that prioritize fair wages and sustainable production practices to ensure high-quality garments you can feel good about wearing.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking link to monitor your package's journey to your doorstep.